EditPad Lite Contact Information
Buying EditPad Lite
Please see our ordering pages for a detailed explanation of the various options you have to acquire one or more copies of EditPad Lite. All information about pricing, online (Internet) and offline (paperwork) ordering methods can be found there.
If you have a question that is not answered on the order page, you can email your question to firstname.lastname@example.org.
Technical support is only available if you have purchased a license to EditPad Lite. The freeware version does not include technical support and does not provide forum access.
Before requesting technical support, please check the version history to see if you are using the latest version of EditPad Lite. We take pride in quickly fixing bugs and resolving problems in free minor updates. If you encounter a problem with EditPad Lite, it is quite possible that we have already released a new version that no longer has this problem.
EditPad Lite has a built-in Forum feature that allows you to easily communicate with other EditPad Lite users. If you're having a technical problem with EditPad Lite, you're likely not the only one. The problem may have already been discussed on the forums. So search there first and you may get an immediate answer. If you don't see your issue discussed, feel free to start a new conversation in the forum. Other EditPad Lite users will soon chime in, probably even before a Just Great Software technical support person sees it.
However, if you have purchased EditPad Lite, you are entitled to free technical support via email. To request technical support, please use the Support and Feedback command in the Help menu. This command will show some basic information about your computer and your copy of EditPad Lite. Please copy and paste this information into your email, as it will help us to respond more quickly to your inquiry. If the problem is that you are unable to run EditPad Lite, and thus cannot access the Support and Feedback command, you can email email@example.com. You can expect to receive a reply by the next business day. For a quicker turnaround, try the forums.
Feature Requests and Other Feedback
If you have any comments about EditPad Lite, good or bad, suggestions for improvements, please do not hesitate to send them to our technical support department. Or better yet: post them to the forum so other EditPad Lite users can add their vote. While we cannot implement each and every user wish, we do take all feedback into account when developing new versions of our software. Customer feedback is an essential part of Just Great Software.
You can send feedback even if you are using the free version of EditPad Lite. But we don't promise a personal response.